Our Services
Note a generic outsourcing vendor, but a strategic partner that manages your operational performance with data.
No rigid seat quotas. Need-based staffing and dynamic capacity management based on real demand.
Inbound Contact Center
SLA and FCR focused inbound management. Instead of fixed-seat costs, we scale capacity in real time with a need-based staffing model.
Outbound Operations and Campaigns
Tuees and win-back calling with measurable outcomes. Upload XLS/CSV audiences via your panel, track conversion live, and enforce compliance through digital consent workflow.
Complaint and Reputation Management
We detect digital and voice-channel crises before escalation. Operational sentiment analysis drives durable, data-backed NPS and CSAT improvement.
Field Team and Digital Route Management
End-to-end design for field operations. Our integrated Google Maps layer enables real-time dispatch, dynamic routing, and cache architecture to reduce API costs.
Team Transformation and Training Consulting
We transform existing teams from reactive to proactive execution. Progress is measured with participation rates, quality metrics, and clearly defined SLA targets.
International Market Research
Multilingual outbound engagement for global expansion planning. We collect market and competitor signals directly from end users for business development decisions.
CALLAII® QA and AI Layer
100% automated quality assurance. We process all interactions within milliseconds for intent analysis, risk detection, and automatic agent coaching.
Cloud Telecommunications Solutions
Hardware-light communication infrastructure with NETGSM partnership. Manage Cloud PBX, fixed numbers, and API-integrated bulk SMS operations from one center.
360° Digitalization and Paperless Operations
We remove paperwork that slows operations. From field to contact center, all steps move into digital forms and a unified CRM desktop for faster response.
Legal Safety Protocol (Consent + Compliance)
Outbound lists are never activated immediately. Operations begin only after digital confirmation of consent compliance.
Need-Based Agent Assignment
Capacity is managed by operational need, not fixed headcount. We scale up during peaks and optimize during low volume.
NetGSM Solution Partnership
For PBX setup and fixed-line services, we operate with our NetGSM solution partnership and prioritize NetGSM integrations in our own switchboard infrastructure.
Integration Roadmap (Average 2-4 Weeks)
1. Discovery and KPI Analysis
Volume, channel mix, and target metrics are defined together.
2. Process and Integration Design
CRM, ticketing, and call flows are modeled for your operation.
3. Pilot and Calibration
Quality metrics are tracked in pilot and optimization actions are applied.
4. Go-Live and Improvement
After go-live, continuous improvement is maintained through regular reviews.
Measurable Outcomes and Operational Analytics
Notee: Outcomes are based on a pilot e-commerce operation between 2024 and 2025.
Discuss Your Tailored Operating Plan
At Callmenta Call Center Technologies Inc., we combine startup agility with 20+ years of call center expertise. CALLAII® runs on local servers with privacy-first and compliance-aware architecture tailored for 70+ sectors.
2026 ITU Cekirdek Acceleration Startup
As Callmenta Call Center Technologies Inc., we combine startup energy with 20+ years of call center expertise. CALLAII® is our privacy-focused AI platform that runs on local servers, supports compliance, and is adapted for 70+ industries.
Visit itucekirdek.com