C A L L M E N T A
An analytical perspective on the sector

About Callmenta

Callmenta Call Center Technologies Inc. was founded on December 17, 2025, by a team with 20 years of corporate management and training expertise in customer service operations.

Our founding team consists of professionals who combine high-standard process management experience gained at global technology, energy, and telecom giants such as Apple, BP-Castrol, and Turkcell-Superonline under the Callmenta umbrella.

Our Mission and Flexible Operating Model

Our goal is to make field-proven professional customer service infrastructure accessible for SMEs and large enterprises. Instead of rigid seat quotas, we build a tailor-made model that scales dynamically with real-time call volume.

Data Transparency and Real-Time Monitoring

Our operations run on a transparent data architecture where KPIs are monitored in real time. Partners can audit operational metrics and customer interaction data simultaneously.

Measurable Success (14-Month Field Data)

Up to 60% increase in sales volume through operation-specific communication strategies
A net 60-point improvement in complaint management and customer satisfaction scores

Notee: Outcomes are based on a pilot e-commerce implementation carried out in 2024-2025.

CALLAII®: Prompt Engineering and AI Thusona

CALLAII® is not just a speech-to-text tool. It is an operational intelligence layer structured with advanced prompt engineering and corporate persona design, capable of diagnosing root causes and predicting risks.

100% automated QA with up to 80% reduction in manual quality assurance workload
Early detection of operational risks through sentiment and intent analysis
AI agent coaching shaped by the methodology of our founding educators
Strategic balance: empathy and relationship management remain human, analytics stay in CALLAII

CALLAII® is not here to replace people; it is here to share their workload

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