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CALLAII Edge®
20+
years of operations and contact center expertise
100%
in-house CALLAII and CALLAII ASR stack
0
need to move call content outside your network
Run CALLAII® on your own network and keep audio, analytics, and quality intelligence inside.
This privacy-first deployment keeps recordings, analytics, reports, alarms, and operations screens inside your network so you can manage quality, performance, risk, and customer experience without sending call data outside.
We are not just shipping another software panel. We are packaging 20+ years of contact center and operations expertise into a local product powered by our in-house CALLAII® and CALLAII ASR technology.
Folder watch, metadata mapping, and stereo prep in one flow.
AI analytics in every package, live AI suggestions from package two onward.
Deployment is sized to your network, call volume, and budget with the right CPU or GPU profile.
A local panel for your teams and a clean license center for us.
CALLAII Edge®
CALLAII Edge®
01
Recording source
Audio files, transcripts, and analytics stay inside the organization.
02
Stereo and metadata prep
Rules are stored per source and can be managed by the operations team.
03
ASR and CALLAII analysis
Rules are stored per source and can be managed by the operations team.
04
Local operations panel
Rules are stored per source and can be managed by the operations team.
05
Online license heartbeat
Only license validation and anonymous counters reach the cloud.
CALLAII ASR
Local speech processing layer
CALLAII Analytics
Local quality, risk, and performance analysis
CALLAII Edge® in Action
20+ years of operations expertise, now an intelligence layer running inside your own network.
Call recordings are analyzed, scored for quality, flagged for risk, and coached without ever leaving your premises. Everything on one screen, on your own server.
How is the architecture separated?
The product is split into two clear layers: a local execution environment that processes data and a central layer that only manages licensing.
Local layer
Layer running inside your own network
Recording intake, folder watch, channel split, employee matching, ASR, CALLAII analytics, and reporting screens all run on local infrastructure.
License layer
Layer that stays in the center
Activation, license renewal, node validation, heartbeat tracking, and anonymous usage counters stay on the website side.
Deployment sized to your budget
Each installation is planned around your current server capacity, storage layout, and target call volume with a right-sized CPU or GPU profile.
Local flow summary
01
1. Install edge runtime
CALLAII runtime, ASR, audio prep, and the panel are installed as one package.
02
2. Activate CALLAII locally
The CALLAII ASR and analytics layers are activated locally as part of the deployment.
03
3. Set watch rules
Define watch sources, metadata regex templates, and stereo role mapping.
04
4. Keep license control online
Machine activation and heartbeat go to the site; audio and analysis data do not.
Who is it for?
The same local core can be adapted to different operations without moving call data outside the customer boundary.
20+ years of operations and contact center expertise
We are not just shipping another software panel. We are packaging 20+ years of contact center and operations expertise into a local product powered by our in-house CALLAII® and CALLAII ASR technology.
Organizations that do not want recordings to leave their environment
Banks, healthcare providers, legal teams, and other high-sensitivity operations can run analytics within their own security perimeter.
Operations with fragmented recording infrastructure
Recordings from different PBX vendors or shared folders can be collected, matched, and classified in one consistent flow.
Teams focused on coaching and quality assurance
Quality scores, alarms, coaching recommendations, and review outputs appear together in the local workspace.
Three package paths
The same local core can be sold with different service layers.
Small teams
Edge Start
For businesses that want a fast entry into local call analytics.
- AI call analytics and quality evaluation
- Folder watch, metadata rules, and review queue
- Stereo prep and channel role mapping
- Local panel, reports, and basic license tracking
Most capable
Live AI guidance
Edge Full
For teams that want to turn analytics into operational action.
- Everything in Start
- Live AI suggestions and real-time operational guidance
- Alarm generation, risk marking, and advanced scorecards
- Coaching suggestions, team comparisons, and deeper insights
Expert layer
Enterprise Coaching
For enterprise scale, multi-team structures, and monthly expert support.
- Everything in Full
- Monthly expert coaching and operations consulting
- Rollout planning, custom thresholds, and management controls
- License, migration, and continuous improvement support
Full on-prem privacy
Audio files, transcripts, analytics, dashboards, and operator views remain on the customer server.
Locally running CALLAII AI layer
CALLAII and CALLAII ASR run locally so audio, analytics, and operational context stay inside your environment.
Folder watch and metadata engine
Ingest from local folders, NAS shares, or controlled remote paths and parse date, employee code, direction, and phone details from filenames.
Separated license center
The website only manages licenses, nodes, heartbeat, and bank-transfer renewal requests.
Application preview
See how the application looks before rollout.
We prepared a sample workflow that covers filename mapping, stereo role assignment, analysis screens, and license health.
At Callmenta Call Center Technologies Inc., we combine startup agility with 20+ years of call center expertise. CALLAII® runs on local servers with privacy-first and compliance-aware architecture tailored for 70+ sectors.
2026 ITU Cekirdek Acceleration Startup
As Callmenta Call Center Technologies Inc., we combine startup energy with 20+ years of call center expertise. CALLAII® is our privacy-focused AI platform that runs on local servers, supports compliance, and is adapted for 70+ industries.
Visit itucekirdek.com